Cancellation Policy

This Cancellation Policy applies to all shipment bookings placed on vayulogi.com. Because Vayulogi is a shipping and logistics service platform — not a product seller — cancellations relate exclusively to shipment bookings, not physical merchandise. Processing timelines are fast; cancellation requests must therefore be made promptly.

Payment Methods Overview

All refunds are returned to the original payment source — wallet or payment gateway — as applicable.

1. Cancellation Before Pickup

A customer may cancel a shipment booking at any time before the courier picks up the package:

• Submit a cancellation request via your account dashboard or email support@vayulogi.com with your Shipment/Order ID.
• If the shipment has not yet been picked up, a full refund of the booking fee will be issued to the original payment source.
• For bulk or scheduled bookings, cancellation must be requested at least 24 hours before the scheduled pickup slot to qualify for a full refund.

2. Cancellation After Pickup / In Transit

Once a shipment has been picked up by the courier, cancellation is not possible. However:

• You may raise a Return to Origin (RTO) request to have the package recalled mid-transit.
• RTO is subject to carrier feasibility at the time of the request and may not always be guaranteed.
• Additional charges may apply for RTO processing, depending on how far the shipment has progressed.
• If a successful RTO is completed, a partial refund (minus pickup and handling fees) will be processed.

3. Vayulogi-Initiated Cancellations

Vayulogi may cancel a shipment booking under the following circumstances:

• The selected carrier or route is temporarily unavailable after booking.
• Payment could not be verified or a fraudulent transaction is detected.
• Incorrect pricing was published due to a technical or system error.
• The pickup or delivery address is outside the serviceable area.
• Violation of Vayulogi's Terms of Service or prohibited items policy.

4. Cancellation Summary

5. How to Request a Cancellation

1. Log in to your Vayulogi account at vayulogi.com.
2. Go to My Shipments and locate the booking you wish to cancel.
3. Click Cancel Shipment if the status shows "Pending Pickup".
4. Alternatively, email support@vayulogi.com with your Shipment/Order ID and reason for cancellation.
5. You will receive an email confirmation once your cancellation request has been processed.

6. Contact & Support

6.1 Grievance Redressal — Indian Users

In accordance with the Consumer Protection Act, 2019, Indian users who are not satisfied with Vayulogi's resolution may escalate to the National Consumer Helpline (NCH):

• Helpline: 1800-11-4000 (toll-free)
• Online: consumerhelpline.gov.in

Vayulogi also designates a Grievance Officer as required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Contact details are available on www.vayulogi.com/legal.

6.2 Grievance Redressal — International Users

International users may pursue resolution through their applicable regional consumer protection authority or payment dispute mechanism provided by their card issuer or bank.

6.3 Policy Amendments

Vayulogi reserves the right to amend this policy at any time. All changes will be published on vayulogi.com/policies with an updated effective date. Continued use of the platform after the effective date constitutes acceptance of the revised policy.